Fersiwn Gymraeg | Text size: AAA

Telephone029 20 400015

Mobile0789 903 3726

E-mail eps@eps.gb.com


Meet the Team

Dr Rosanna Duncan
BSc (Hons) MSc PhD Chartered MCIPD

Founder and Director of EPS

Dr Rosanna DuncanRosanna started her career as an Employment Officer for Cardiff and Vale Race Equality Council (CVREC). Whilst employed at CVREC Rosanna gained a scholarship to study for a PhD at the University of Glamorgan. Whilst undertaking her PhD, Rosanna started her own equality and diversity consultancy; in 2002 she founded Employment Practice Solutions Ltd (EPS). Since 1998 Rosanna has led on a number of high profile projects for various departments within the Welsh Assembly Government (WAG), ConstructionSkills (formally CITB), Sports Council for Wales, Equal Opportunities Commission (EOC), Torfaen County Borough Council, Adult Learning Inspectorate and the West Wales Consortium. Between 2007 and 2008 Rosanna worked for the Audit Commission in London as an interim Diversity Manager, part of this role involved representing the organisation on a Department of Health, Human Rights Advisory group at Whitehall. Rosanna has either managed or contributed to a wide range of equality related consultancy projects including research and evaluations, strategy development and change projects. Work Rosanna has been involved in has crossed many strands including community cohesion, equality, diversity and human rights. Rosanna has also gained Chartered Membership status of the CIPD and is an accredited advisor and auditor of the C2E standard. Rosanna has published articles in international academic journals on a range of equality related topics and is an academic referee for the international journal Construction Management and Economics.


Leighanne Howells

C2E Coordinator

Leighanne HowellsLeighanne is an enthusiastic and motivated team member with extensive customer service, sales and care experience. She is able to adapt to challenging situations and possesses excellent interpersonal skills and is a valued and dedicated team member of EPS. Leighanne started her career in 2000 working within retail banking as a mortgage advisor and trainer. Since joining EPS in 2009 she has worked as part of a team on the Welsh Assembly Government / Department of Work and Pensions 3 Month Self Employment Offer for the Long Term Unemployed. During this time she was responsible for meeting clients and diagnosing their future business progression needs and liaising with the Business Providers to arrange their ongoing business support and development. Leighanne is an advisor and auditor of the C2E standard and is responsible for marketing the standard in Wales.


Matthew Pike

Office Manager

Matthew PikeMatthew is a conscientious, enthusiastic and highly motivated member of the EPS team. He has previous experience within office administration and possesses excellent communication and interpersonal skills and the proven ability to achieve targets and results.

Matthew has provided administrative support on a range of projects including the Welsh Assembly Funded diversity champion project and the Lot 4 Business Growth – Equality and diversity advice programme. He has also provided administrative support on the Department of Work and Pension 3 Month Self employment offer which was aimed at assisting long term unemployed people into self employment. Previous to working on these projects, Matthew was a Span 3 administrative officer for Her Majesty's Court Service and was responsible for managing Circuit Judges diaries and listing court cases and trials all within the targets that were set as well as liaising with solicitors, barristers and counsel regarding their availability.

He is flexible within the working environment and able to adapt quickly and positively to challenging situations whilst remaining calm, focused and positive.


Helen Bulmer
BA Hons, Chartered FCIPD, CIPD Licensed Practitioner


Helen BulmerHelen Bulmer is a CIPD Licensed Practitioner with the University of Glamorgan and a freelance business advisor and Human Resource professional with a background in education, management and training and 20 years experience of working with small and large companies from a wide range of sectors, public and private, to assist individuals with their personal development and to achieve personal goals and aspirations. Helen has worked on a number of Welsh Assembly contracts including the Small firms training initiative, SME Equality project and more recently on the Diversity Champion programme. Helen's areas of expertise include advising on all HR matters and promoting the benefits of embracing diversity and adopting equal opportunities strategies within organisations. Project work undertaken has included assisting with the promotion of change and to develop ongoing commitment to best practice in Human resource Management to assist with business growth, designing and developing workshops and seminars covering a wide range of areas for post graduate students, entrepreneurs, pre start and owner managers in Business Idea Generation, Continuing Professional Development, Equal Opportunities and Diversity, Recruitment and Selection. Helen has worked with a number of organisations to assist with the formulation of aims and objectives developing personal training and action plans linked to goals and objectives. Helen is qualified to deliver TESOL programmes to those with English as a second language and to mentor and support individuals to achieve C2E, NVQ and CIPD accredited qualifications.


Avril Watkins
MSc HRM, Chartered Fellow CIPD


Avril WatkinsA highly professional HR Consultant with extensive generalist and specialist HR experience gained over 20 + years with Blue-chip companies in retail, manufacturing, financial services & call-centre, SME companies and the public sector.

Avril has worked in senior HR positions for Prudential, Allied Bakeries and Argyll Stores and is experienced at an operational and strategic level. Contracted with Wales Audit Office and Welsh Assembly Government, Avril has supported strategy development and change management projects with several of the largest Welsh Local Authorities; including Cardiff and Swansea City and County Councils, Rhondda Cynon Taff CBC and South and Mid & West Wales Fire and Rescue Services. SME companies worked with cover a wide range of sectors, including retail, construction, manufacturing, multimedia, design, transport, IT services, consultancy, childcare and the voluntary sector. Specialist experience includes policy development, contracts of employment, employment law, recruitment and selection, competency based frameworks, reward, equal pay, equal opportunities & diversity, appraisal, attendance management, disciplinary & grievance, flexible working/work- life balance, stress management and training. Avril holds a MSc in Human Resource Management, a Diploma in Employment Law, is a Fellow of the Chartered Institute of Personnel & Development, a member of the Institute of Equality & Diversity Practitioners and is an accredited advisor and auditor of the Committed 2 Equality standard.


Pauline Mayberry
BA (Hons), Chartered Fellow CIPD


Pauline MayberryPauline started her career in the education sector, moving to work in the voluntary housing sector where she gained extensive experience and expertise across a range of HR activities as well as gaining her CIPD qualifications. Since 2002 Pauline has been working as a consultant through PPM Associates Limited, the business management consultancy she set up. During her career Pauline has worked extensively in the field of Equality, Diversity and Inclusion. This has included working on projects for the former Equal Opportunities Commission, Welsh Assembly Government's (WAG) Work Life Challenge Fund, the WAG SME Equality Project and as an associate of EPS on the WAG Diversity Champions project and leading on a Diversity & Inclusion Review for the QCA. She is an HRD Advisor on the Welsh Assembly Government's DCELLs Workforce Development Programme and is a registered Investors in People Advisor and is SFEDI accredited; she is also an accredited advisor and auditor of the C2E standard; she was GBAS accredited and a Preferred Associate for Business in Focus. Pauline has worked with clients across a range of sectors to meet their particular needs and improve their business performance and provides both consultancy and support services. Pauline is a Chartered Fellow of the CIPD and has been active in the SE Wales branch of the CIPD, representing the branch as Policy Officer. She has spoken on WLB (in the context of small businesses) at an international symposium in Melbourne in December 2005, the proceedings of which have been published.


Melanie Squire
Chartered MCIPD, MSc, MBA


Melanie SquireMelanie started her career as a legal secretary which provided her with a useful foundation of administration, customer service and IT skills. At the age of 18 she was headhunted and invited to join a new training and development company as Office Manager; the Managing Director set a clear vision of excellence and world class service. Very quickly she discovered a passion for HR, training and development and the Managing Director played a pivotal mentoring role, encouraging her to gain relevant qualifications plus provided work opportunities in London and Europe. At 18, she joined Barry College (BTEC Business Studies and Finance) and she has subsequently completed higher education courses for 12 years. She is currently studying at Cardiff University (Post Graduate Certificate in learning and teaching). At the age of 24 she joined Local Government, Economic Development Directorate and enjoyed fast track promotion from Training and Career Adviser to Principal Officer (Employment & Training). She specialised in supporting individuals and fledgling businesses, particularly in deprived wards of south Wales. She has also worked for the voluntary sector as Wales Fundraising Manager, recruiting and managing volunteers plus devising creative fundraising strategies to increase income and forge collaborative working partnerships with the private and public sectors. In 2003 Melanie joined a private recruitment and training company securing £550k funding to develop and manage a ground breaking equality initiative; this led to her being promoted to Training Director. She currently teaches at Cardiff University and is an associate at Employment Practice Solutions. Her contribution to the field of education was recognised in her being nominated for Welsh Woman of the Year and she has recently been nominated for Independent Living Award plus Inspirational Tutor Award.


Jennie Daw
BSc (Hons) Psychology MPhil


Jennie DawJennie is currently a freelance researcher who started her career in sales before going on to become self-employed in the retail sector through gaining a Prince's Trust Award. After nearly ten years of being self-employed, Jennie returned to education as a mature student and gained an undergraduate degree. In 2003, Jennie was employed part-time at the University of Wales Institute, Cardiff as a Psychology Technician. Whilst employed she also took up a post-graduate qualification and completed a Master of Philosophy in January 2009. Jennie has also taught Research Methods, Introduction to Psychology and SPSS (Statistical Package for the Social Sciences) to undergraduate students. More recently she has been involved in consultancy projects for Employment Practice Solutions, Cardiff which has included writing demographic and statistical reports, research projects concerning equality, diversity and human rights and the development of local resource tool kits on behalf of business support providers across Wales. Jennie is also employed as a Sessional Researcher for Torfaen County Council where she has worked on the Torfaen Children & Young People's Plan.


Mike Henshaw


Mike HenshawMike worked for the Ministry of Defence for 15 years, eventually becoming a ‘Planner' for the Army. The experience and knowledge gained, in the fields of management services, production engineering and ‘work study' resulted in a career move into the private sector and, specifically, manufacturing industry. Over the next 20 years, he worked at senior management level for nationally known companies such as Laura Ashley, Bairdwear and Christie Tyler. Throughout this period he became heavily involved with the Human Resources side of industry and developed a good practical understanding of employment law. In 2002 he became self employed offering a consultancy service covering both manufacturing and H.R. Although production support still has a role in his business, the majority of his work centres around employment legislation and equality & diversity. He is widely experienced in employee relations and has handled many cases through the Employment Tribunals, for both Claimants and Respondents. Mike is as an accredited C2E advisor and auditor.


Welsh speakerHuw Thomas


Huw ThomasFollowing a background in Law and Publishing, Huw worked for a number of years in Economic Development, where he honed his communication, presentation and training skills before developing his expertise in Welsh Language Awareness training and consulting. Huw co-established Sglein (Welsh for shine or polish) in 2005 to meet the demand for quality, bilingual business training and events and has since worked with a broad range of clients across all sectors, throughout Wales and beyond, including Barclays Bank, Lloyds TSB, B&Q, the Welsh Assembly Government, the Chartered Institute of Marketing, the Football Association of Wales, DW Fitness Clubs, S4C and the National Childminding Association.

Huw relishes the opportunity to make a difference to an organisation's understanding and appreciation of the Welsh language, its place within the diversity agenda and the business benefits it can offer. He enjoys working in all kinds of environments and with all kinds of people, from primary education to senior management and CEO level and he has a strong track-record of training and facilitating through the medium of Welsh, English and bilingually.


Margaret Jones
BA (Hons), Chartered FCIPD


Margaret JonesMargaret's career in HR Management really began in the Department of Trade and Industry now (BIS) which she joined in 1976 as a generalist civil servant. By 1985 she was the Employment Relations Manager for Companies House (CH). She thrived in this role which brought different challenges each day. As well as negotiating with full time union officials on pay disputes or staffing levels, averting industrial action she would also meet with junior and senior government ministers discussing matters which were currently of concern to central government, local management and trade unions.

Margaret took responsibility for successfully developing and delivering Equality and Diversity (E&D) programmes to over 2000 staff based in 5 offices throughout Wales, England and Scotland. Her focus was on policy development and raising awareness within CH of equality legislation and best practice within the management teams and generally throughout the organisation.

In 1998 Margaret started her own consultancy Jones & Co which she still runs today. She has successfully worked with a widely diverse range of businesses (SME's and large organisations), central government departments and Welsh Assembly Government delivering employment and E&D policies, procedures and training. She has also assisted employers in resolving internal disputes with staff and external complaints of barriers to service. This has cut across all strands of equality and harassment and bullying issues. Margaret is also an accredited advisor and auditor of the Committed 2 Equality standard.


Welsh speakerRebecca Jones
MA, Cert Ed - The Red Shoe Biz Woman


Rebecca JonesRebecca was the founder of the North Wales Women's Network and was the founder and Managing Director of North Wales based RJ Training Ltd, a successful management and personal development training company for 14 years. Now working freelance as a coach, trainer and speaker, from her home in rural South West Wales, Rebecca remains as busy as ever. She is a qualified and experienced teacher (MA, PGCE), trainer is a Welsh speaker and has worked in the field of equality since the mid 90's.

Rebecca has worked with public, voluntary and private sector organisations at all levels and now regularly works at a supportive level with boards, CEOs and Managing Directors as a coach and mentor. Her work as a consultant focuses on business development with an equality and diversity element and she is particularly interested in the development of women within business structures and has published her book “Business in red shoes” to assist women in business start ups. Rebecca is also an accredited advisor and auditor of the Committed 2 Equality standard.


Deryl Dix


Deryl DixDeryl completed a degree in Drama and Education and then started her career working as a drama specialist in a creative arts team with Cardiff City Council. She moved on to take up a public affairs role within a heart health demonstration project, ‘Heartbeat Wales' and then took up post as the Wales Director of the Family Planning Association(FPA). She held this position for nearly ten years and followed it with Director level posts with the RNID (Royal National Institute for Deaf people) and CSV (Community Service Volunteers).

Whilst working for the FPA Deryl gained a post-graduate diploma in counselling from the University of Wales. Her thesis explored the role of supervision for staff working in the helping professions. She has also gained both the introductory and intermediate level certificates in Family Therapy, a certificate in ‘Group relationships and inter-personal skills', (British Psychological Society) BPS licensing certificates at level A and level B in psychometric testing and is an INLPTA certified practitioner in Neuro Linguistic Programming (NLP).

In 2000 Deryl established her own training and consultancy business. She now works with clients in a wide variety of roles across the private, public and voluntary sectors, focussing on the development of inter-personal skills including management and leadership, team development, diversity, coaching and group facilitation. Clients include: Torfaen County Borough Council, Swansea County Council, Wales Co-Operative Centre, Chwarae Teg, Airbus, Marks and Spencer's, The Prince's Trust and Gingerbread.


Sue Wilmore
BA (Hons) Chartered FCIPD


Sue WilmoreSue is an experienced HR practitioner and has extensive experience in the charity and voluntary sector. Following a long career as a HR Manager for the NHS, Sue moved to the National Trust where she was their HR Manager for Wales for over thirteen years. Sue has a wealth of hands on and practical HR experience and is well versed in the application of employment law in a workplace situation. Sue’s particular interests are managing performance, work-life balance and equality and diversity.

Sue set up her own HR and Development consultancy in May 2004 and has since then enjoyed a successful freelance career as a trainer and advisor. She works on the Welsh Assembly Government’s Equality and Diversity Project assisting a range of small and micro businesses develop their skills in managing diversity in the workplace. Sue also provides HR advice on behalf of the Wales Cooperative centre to new and established social enterprises in North Wales. She is an HRD Advisor on the Welsh Assembly Government's DCELLs Workforce Development Programme and is a registered Investors in People Advisor and is SFEDI accredited. Sue has helped a number of businesses achieve IIP recognition.


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